Emploi : Société recherche un Ingénieur Support en Israël (Petakh Tiqwa)

Generic Description:

• Cellebrite is looking for a Technical Support Engineer in Israel, with technical background to support customers and sales in EMEA.

Activities Description:

• Handling and answering customers issues and tickets
• Supporting Customers with technical solutions
• Building and maintaining strong and close relations with customers by performing weekly / monthly calls and follow ups
• Ensuring acceptable product installations
• Supporting End User trials when required (including traveling abroad when required)
• Providing support for internal issues raised by Cellebrite co-workers.
• Proposing and demonstrating Cellebrite’s products when required
• Working days – Mon-Fri

Basic Requirements: 

• Ability to work full time
• Relevant Education background (BSc. Computer science / .NET experience – an advantage)
• Proven experience working as a Pre/Post sales at a mobile operator and /or experience working with Governmental Agencies.
• Proven customer experience with technical orientation.
• Strong computer user skills.
• Excellent problem solving skills and follow through in both one-on-one and group situations.
• Ability to function appropriately under stressful conditions. Good stress management skills required.
• Strong written and verbal communication skills, including the ability to customize customer’s presentations.
• Willing to travel when required

Essential Skills & Qualities

• French, English– mother tongue level, both verbal and writing.
• German – a huge advantage
• Good presentation skills
• Excellent communication skills (oral and written)
• Ability to work both in a team environment and individually

envoyer cv par mail a : pjohayon@yahoo.com